Refund Policy

Returns, Refunds, Cancellations, and Exchanges: Trendsky

What We Will Do Together:

Step 1: If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery.

• Submit your request with your order and contact details.
• You can also raise a request using the contact form option.
• For damaged or missing products, please raise a return/replacement request within 2 days from the delivery date.

Step 2: Allow us 2 working days to review your return request.

Step 3: After the review, we will arrange for our courier partner to pick up the products.

Step 4: Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.

Conditions for Return or Replacement:

✔ Wrong product delivered
✔ Expired product delivered
✔ Damaged product delivered (physical damage, tampered product, or packaging)
✔ Incomplete order (missing products)

Conditions Where Returns/Replacements Won’t Be Accepted:

✘ Opened, used, or altered products
✘ Missing original packaging (mono cartons, labels, etc.)
✘ Return/replacement request generated after 7 days from the date of delivery
✘ Damaged or missing product reported after 2 days from the delivery date

How Are Returns Processed?

Returns : Once you request a return, we will arrange a pickup within 5-7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.

Replacements : When you request for the replacement, we will arrange for the pickup within 2-3 business days. Once the item arrives at our warehouse, we will deliver the replaced item at your address within 5-7 business days.

Order Cancellations

You can cancel your order through the CANCEL button in the Order Details page under the My Account section. Simply provide a reason for cancellation, and we’ll take care of the rest.

Note: Orders can only be canceled before the status is marked as “Ready to Ship.”

Refund Process

• For prepaid orders: The refund will be credited to the original payment method within 7 business days.
• For Cash on Delivery (COD) orders: Please provide your bank details for the refund.

Refund Timeline

• For canceled orders, refunds are credited within 7 business days to the original payment method.
• For returns, refunds are processed after the product passes the quality check at our warehouse. The entire return and refund process takes approximately 2 weeks from pickup.

Partial Order Returns

Yes, you can return any eligible products within 7 days of delivery.

For any further assistance, please contact us at support@trendsky.shop.